Terms Of Use


Please be advised that this is the official Terms of Use Agreement (“Agreement”) for https://sg.shareatdoorstep.com (referred to as “Share At Door Step” or “Share At Door Step Pte. Ltd.” or our “Site” or our “Platform”). This Agreement is the contract that governs your relationship with us. If you do not agree with any of the terms or conditions contained in this Agreement you should immediately discontinue using our Site. By continuing to use our Site you hereby accept the terms of this Agreement.

Share At Door Step Pte. Ltd. hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use our Site only for the purpose of making personal, non-commercial use of our Site. Your use of our Site for any other purpose unless expressly agreed to by Share At Door Step Pte. Ltd. in advance is expressly forbidden.

Subject to the license provided above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by Share At Door Step Pte. Ltd. in writing.

Responsibilities and Obligations:

You agree, undertake and confirm that Your use of Platform shall be strictly governed by the following binding principles:

  1. You, hereby agree and confirm that you are giving away goods or non-monetary donations (referred to as “Donation(s)”)
  2. You warrant that the Donations made are in accordance with applicable law.
  3. Share At Door Step Pte. Ltd. or its partner will not be liable or responsible for any items donated by you. If the items donated by you are found to be illegal, applicable laws and proceedings will be conducted against you.
  4. Share At Door Step Pte. Ltd. at its sole discretion shall determine whether or not any part of the Donation is fit for distribution purposes or not.
  5. The donations provided by you may be recorded via pictures/videos that may be uploaded on social media or web pages of Share At Door Step Pte. Ltd..
  6. Share At Door Step Pte. Ltd. shall remain the sole owner of the media content produced by Share At Door Step Pte. Ltd. relating to the donations/pickup or delivery of donations.
  7. Share At Door Step Pte. Ltd. does not guarantee pictures of the donations.
  8. Share At Door Step Pte. Ltd.’s logistics partners are not responsible for any loss or damage to the donation given by you.
  9. Share At Door Step Pte. Ltd.’s logistics partners are separate entities established under the provisions of Companies Act of 1967.
  10. Share At Door Step Pte. Ltd. is not liable to pay the donor in case of a cash transaction between the rider/driver and the donor.
  11. All data filled on payment gateway used by the website is for financial reporting purposes.
  12. Share At Door Step Pte. Ltd. does not guarantee any use or loss of data on the payment gateway, by any third party.
  13. You, hereby agree that you have followed the necessary instructions while packing the donations before the scheduled slot for the pickup/drop-off.
  14. It is hereby agreed by you that the donations will be properly packed with instructions followed precisely.
  15. The pickup partner may conduct a check on the consignment. Please refrain from donating undergarments, torn clothes, expired food items, medicines or/and any item that is not listed in the list displayed while raising the pickup/drop-off request.
  16. Pickups might be re-scheduled due to unforeseen circumstances or due to change in operating hours of the partner organisations or companies due to weekends/public holidays/in natural calamity struck areas/at the time of a natural disaster/politically affected days or areas.
  17. Pickups can take place at any time during the chosen slot. You are requested to be available for the same. Cancellation charges will be applicable in case of no-show.
  18. Only one pickup attempt will be made.
  19. Pickups will be delivered in 10 business days but are not guaranteed, days not including weekends/public holidays/in natural calamity struck areas/at the time of a natural disaster/politically affected days or areas. Incase of a delay in the pickup, the donor may contact the coordinating team to resolve the matter. Share At Door Step Pte. Ltd. or its partners are not liable to get the pickups delivered within 10 business days. The delays are incidental. These are internal targets set by the coordinating team for the convenience of the user/business/partner entity. In case the receiving CSO is from a different city or delays in picking up the donations from respective drop off centers/warehouses, the delivery might get affected.
  20. You, hereby confirm that the details entered by you on payment gateway are yours and true to your knowledge. Any false data could lead to legal action against you.
  21. You hereby confirm that the donations do not exceed the limit mentioned at the time of raising the request.
  22. Share At Door Step Pte. Ltd./Share At Door Step Pte. Ltd.’s logistics partner shall not be liable for:
    1. Any loss of donations
    2. Any damage to donations
    3. Any item except for the items listed on the website (at the time of raising the request) donated by you.
  23. Share At Door Step Pte. Ltd. holds the right to:
    1. Discard unusable donations
    2. Identify where and how the convenience fee is to be utilised
    3. Commercialise the discarded donations to further the partner organisations’ or companies’ objects
  24. Share At Door Step’s logistics partners handle the pickup requests on behalf of Share At Door Step Pte. Ltd..
  25. SADS logistics partners will not be responsible for any delay in the pickup in case pickup instructions are not followed by you.

Cancellation Policy

Share At Door Step Pte. Ltd. imposes a cancellation fee of 50% of the convenience fee for orders that are cancelled after the arrival of a driver-partner. Orders can be cancelled without incurring this fee if our support team is contacted via WhatsApp at least 48 hours in advance. Given that our Service Level Agreement (SLA) for responding to WhatsApp inquiries is 48 hours, we strongly advise initiating cancellations at least 48 hours prior to avoid cancellation charges.

For services involving the pickup of furniture or any other items requiring approval from social organizations or other partners, a cancellation fee as specified at the time of the request will apply if the cancellation occurs after the request has been made. This fee compensates our effort expended in coordinating with charity partners or other partners and reviewing item suitability.


You (the user or donor) shall, jointly and severally, indemnify, defend and hold harmless Share At Door Step Pte. Ltd./ and its partners, from and against any and all direct losses, damages, costs and expenses incurred or suffered, by the Share At Door Step Pte. Ltd. and its partners, including Third Party claims or statutory authority actions arising out of or in connection with the failure by the Donor to comply with/ perform the necessary actions as mandated under any Applicable Law, the relevant provisions of the Act, the regulations framed thereunder with respect to:

  • Infringement/violation of any Third Party’s intellectual property rights;
  • Material breach/failure by the you (Donor) to comply with the relevant provisions of the Act and the regulations framed thereunder;

Minimum Age Requirement

You must be 21 years of age or older to use our Site. By using our Site you represent that you are at least 21 years old.

Our Intellectual Property

  1. Unless owned by another entity, all text, graphics, photographs, databases, lists, icons, buttons, video, audio, and software (collectively “Content”) contained on our Site belong to Share At Door Step Pte. Ltd.. The marks “Share At Door Step”, “Share At Door Step Pte. Ltd.” and “sg.shareatdoorstep.com” (and related design marks) are our trademarks. All other marks used on our Site are trademarks of their respective owners.
  2. Share At Door Step Pte. Ltd.’s logo and brand name shall at all times remain the property of Share At Door Step Pte. Ltd..
  3. Intellectual property of Share At Door Step Pte. Ltd.’s partners shall at all times remain the property of Share At Door Step Pte. Ltd.’s partners
  4. Payment Gateway Partner’s logo and brand name shall at all times remain the property of the partner entity.
  5. SADS Logistics partners’ intellectual property shall at all times remain the property of SADS Logistics partners.

Your Intellectual Property (Partner organisation or companies owners and authorized representatives)

If you own a company or organisation or other entity you may desire to share your intellectual property with us such as by providing us with your entity’s trademark or other intellectual property including copyrighted text. If you submit intellectual property to us, whether through an online form at our Site or via any other recorded communication method, you represent and warrant that you are the owner of the intellectual property submitted or are authorized to act on behalf of the owner.

When you submit your intellectual property to us you grant us a revocable, non-exclusive, worldwide license to use that intellectual property in all lawful ways whether on our Site (including in our Site’s source code and META data) or in any other medium including without limitation as a keyword and in the advertising text of online advertising programs such as Google Adwords. You further agree to indemnify and hold us harmless for any liability that may arise out of our authorized use of the intellectual property as expressly granted by you in this section.

Exclusive Publication Discretion

If you submit information to us, including information about a company or organisation or other entity, we shall have no obligation to publish that information. Any information we publish about a company or organisation or entity shall be published at our sole independent discretion. Accordingly, we shall have exclusive authority to determine whether any information you share with us shall be published in whole or in part and where such information shall be displayed on our Site.

Links to External Sites

Throughout our Site you will find links to third party websites that are not owned or controlled by us. You understand and agree that we are not responsible for these sites, and we are not responsible for problems or harm you may encounter related to their operation, content or services.

“Partner entities – company or organisation” Tax, Legal and Safety Status

We use our best efforts to provide accurate information regarding the in-kind donation community, however, we make no promise, guarantee, representation, or assurance regarding any particular entity or aspect thereof published on our Site, including without limitation its tax status or the quality or safety of its services.

The word “charity” or “organisation” or “partner entity” or “social organisation” are used generally throughout our Site, within this Agreement, and within our Site’s attendant Privacy Policy, however this word shall be accorded no legal significance regardless of any particular entity’s actual tax or legal status.

You should thoroughly investigate any entity to which you are considering making a donation before making the donation or requesting that the entity schedule a pick-up of items from you. Do not rely on the information published on our Site for answers to any question that may have tax, legal, or other serious safety consequences. We do not provide tax, legal or other professional advice.

Note: NO deduction or income tax benefit shall be given for donations made in kind (goods donations) such as donation of clothes, food etc. We do not accept monetary donations as we are a tech- platform that facilitates goods’ donation pickup and gets your in-kind (goods) donations delivered to the partner company or organisation or impact entities. The convenience fee charged for the donation pickup of goods is the fee to cover our expenses to facilitate the pickup. NEITHER convenience fee NOR the goods donations (that are picked up and delivered to the partner entity) are eligible for tax benefits.

Share Points

Share At Door Step Pte. Ltd. reserves the right to pause/modify or terminate the Share points at any time and in its sole discretion. Currently Share Points are not available in Singapore for the users.

Representation & Warranties Disclaimer


Furthermore, the Content published on our Site is provided for general informational purposes only. Any consequence that arises from your use of the information published at our Site is solely your responsibility and we disclaim all liability for any resultant harm that arises from your use of our Site.

You expressly agree and understand that our Site is not meant to stand in the place of your independent direct investigation of any entity or company or organisation, and you agree to carry out such direct investigation prior to dealing with any entity published on our Site. You shall solely bear all liability for any consequence, action or harm arising from your dealings with any entity published on our Site including without limitation harm or damages that may arise when a company or organisation or other entity attempts to pick up items from you.

Choice of Law and Jurisdiction

This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.

Claims Limitation

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of our Website or these Terms and Conditions must be filed by you within one (1) year after such claim or cause of action arises or be barred forever.

Furthermore, the maximum aggregate possible liability that we shall incur for any and all breach(es) of this Agreement shall be 2 SGD.

This section is not intended to be mutual and your liability to us shall not be limited in time or in amount.


If a provision of this Agreement is or becomes illegal, invalid or unenforceable in any jurisdiction, the validity or enforceability of any other provision of this Agreement in that jurisdiction shall not be affected; nor shall the validity or enforceability in other jurisdictions of that or any other provision of this Agreement be affected.


The user would be charged a convenience fee for express/paid pickups by Share At Door Step Pte. Ltd. for our platform usage. The fee varies depending on no. of parameters-  on the volume of items to be donated, distance between the pickup location and drop point (decided based on donation requirement mapping with the company or organisation or partner entity, vehicle availability etc), weight of the items to be donated, etc.

Return policy

Delivery of the donations (non-cash) will be done either on the same day or within 7 working days (in which case the donations are collected at the warehouse and delivered to the charity or partner organisations or companies after segregation in bulk depending on requirements of the partner entities). Once the in-kind donations (non-cash) are picked up then they can’t be returned.

Refund policy

Money once paid for the pickup service can’t be refunded. However, if the pickup is not confirmed by Share At Door Step Pte. Ltd. and the request is rejected by us due to any of the reasons – change in requirement of company or organisation or partner entity in your zone, vehicle routing etc, then the money will be refunded back to the user within 7 business days after the day of rejection of request. Requests that are kept on hold can’t be refunded. No refund would happen if Share At Door Step  tried to pickup but it was not successful due to absence of user/relocation of the user.

Effective Date
April 30, 2024